Refund policy
At Goodzly, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we’re here to help.
Returns
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in its original packaging
- You must provide proof of purchase (order confirmation or receipt)
Items that do not meet these conditions may not be approved for return.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos of the item
- Photos of the packaging (if applicable)
We will review your request and offer a replacement or refund if approved.
Non-Returnable Items
The following items cannot be returned:
- Personal care, beauty, or hygiene products that have been opened
- Used or worn items
- Final sale or clearance items
- Gift cards
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method
- Please allow 5–10 business days for the refund to reflect in your account (depending on your bank or payment provider)
Shipping costs are non-refundable unless the return is due to our error.
Order Cancellations
Orders can only be canceled within a short time after placement. If you need to cancel an order, please contact us as soon as possible.
Contact Us
If you have any questions regarding this Refund Policy, please contact us at:
We aim to respond within 24–48 business hours.
